Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Ambleside
GPhC Registration No. 9012511
Last updated: July 2026

Pharmacy Weight Loss Ambleside is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

We are Pharmacy Weight Loss Ambleside, a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Ambleside and across the UK. As a registered pharmacy, we act as the Data Controller for all personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following types of information:

• Personal identifiers: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other clinical details required to safely prescribe weight loss treatments
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, device information, and how you interact with our website
• Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

We use your personal information to:

• Assess your suitability for weight loss treatment and issue prescriptions safely
• Process and dispatch your medication, with delivery within 1 working day of pharmacist approval
• Maintain accurate patient records as required by our professional and legal obligations
• Communicate with you regarding your order, treatment, or any clinical follow-up
• Comply with GPhC regulatory requirements and applicable healthcare legislation
• Improve our website and services based on aggregated, anonymised usage data

We process your health data on the legal basis of providing healthcare treatment and fulfilling our obligations as a regulated pharmacy. Other data is processed on the basis of contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. These include:

• Essential cookies: Required for the website to operate, including session management and security
• Analytics cookies: Help us understand how visitors use our site so we can make improvements. Data collected is anonymised and aggregated
• Preference cookies: Remember your settings and choices to personalise your visit

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of our website.

5. Sharing Your Information

We do not sell or rent your personal data to any third parties. We may share your information only in the following limited circumstances:

• Prescribing clinicians: Our registered pharmacists and any supervising prescribers involved in your care
• Delivery partners: Courier services require your name and address solely to fulfil your order
• Payment processors: Secure, compliant third-party providers who handle transaction data on our behalf
• Regulatory bodies: We may be required to disclose information to the GPhC, MHRA, or other authorities where legally obligated
• NHS or healthcare providers: In circumstances where sharing information is necessary for patient safety

All third parties we work with are contractually required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. You may request details about the specific retention period applicable to your records.

7. Data Security

We use industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. Only authorised personnel can access patient data, and all staff are trained in data protection responsibilities.

8. Your Rights

Under UK GDPR, you have the right to access your personal data, request corrections, ask for erasure where appropriate, restrict or object to processing, and request data portability. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Ambleside
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.